SHIPPING & DELIVERY
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes. You will receive an email that contains your tracking information once your order ships. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days, plus 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you decide for whatever reason that you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Beauty Den (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybeautyden.vip
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Exchanges
If for any reason you would like to exchange your product—for example, if you need a different size in clothing—you must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Chic!!!
Very good pencils. Take a second time.
Great pencils! Not the first time I order. Thank you store!
I order a second time. Delivery is fast, the colors are beautiful. But pencils are large and soft, more can be used on their own as lipstick than as eyeliner.
Pencil and color liked, though, the texture is too soft oily. I would like a little tougher. In general, norms. By the way, the pencil is wide.
Good pencil. Soft rack
Wonderful! Ordered the second time. Soft and doesn't irritate.
Good pencil and fast delivery. Take a second time ..
A good pencil, I order a second time. Fast shipping
The goods of the citizens of duzha dovgo, ale Yakis olivchikov duzha for his price, in the photo number 8.
Good!
The pencil is very good. I advise you. I will take more
A good pencil, ordered 10, closer to the natural color of the lips. Sobetkyu
I buy not the first time, thank you!!!
Gorgeous pencil. Color saturated. Application soft. Bought on the advice of a friend and did not regret. Thanks to the store. Delivery fast, 2,5 weeks. The goods were not tracked, but it is not a matter of principle.
Good pencil
Good pencil
It came quickly, the color coincided, when the order was not made, the colors exactly 7, ordered on my own fear) got the color darker than natural, slightly brown, soft, rather cream, matte, even semi-matte, dries but not much, it feels like, ordinary lipstick in tubes), took 89 with kopecks, The pencil itself is 10 cm thick such as matte dry pencils. I advise the photo attached, the photo on the hand why Brown, but the color of such as on the lips completely transmits the color, natural slightly darker