Shipping & Delivery

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service.

However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

HOW DO YOU SHIP PACKAGES?

Packages from our warehouse in China will be shipped by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. 

DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations that we are unable to ship to. If you happen to be located in one of those countries, we will contact you.

WHAT ABOUT CUSTOMS?

We are not responsible for any custom fees once the item(s)  have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. If you haven’t received tracking information within 5 days, please contact us. 

If you have any other questions, please contact us and we will do our best to help you out.

My Tracking Says “No information available at the moment.”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

REFUNDS AND RETURN POLICY 

Order Cancellation 

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel the order, you must contact us within 12 hours. Once the packaging and shipping process has started, your order can no longer be cancelled or changed. 

Refunds

Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products if:

We will not issue the refund if:

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Submit refund requests by sending a message to us on the Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product—for example, if you need a different size in clothing—you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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