SHIPPING & DELIVERY
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes. You will receive an email that contains your tracking information once your order ships. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days, plus 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you decide for whatever reason that you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Beauty Den (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybeautyden.vip
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Exchanges
If for any reason you would like to exchange your product—for example, if you need a different size in clothing—you must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
I LOVE THIS HAIR !! Took about 2 weeks to get here. Which Im not a big fan on. I be to excited lol. But it was definitely worth the wait. Seller notified me to confirm my order, and to Let me know it was shipped. Took 3 days business days to receive. Hair is just great. Feels great. Looks even better. I didn’t expect the lace to be that dark of a brown. But everything came out great ! Definitely would recommend hair and store !!
I’m just in love with this hair I haven’t had any problems with it at all. This hair product is beautiful as it can be. I highly recommend it. Works well with water to just don’t put to much. Very natural.
I LOVE THIS HAIR .... It's so soft and when I say it's plucked just right and everyone thinks it's my hair. I have never received so many compliments as I have with this unit. I don't know about anyone else but it was a great by for me. I will be buying hair from this supplier again and again and again.
Omg this wig is everything it’s beautiful and it’s better then all my wig the lace is prefect and the wig looks and feel real.
It was very on point!!! I love it!!!!!
Very soft and full
I love this wig, this is one of my best units. There is some shedding when I wash it and detangle it but nothing more then any other units I’ve had. I will definitely buy from this store again!!
This unit is EXACTLY as described and yes it looks like the picture. The hair is beautiful, very soft and packs a lot of fullness. I wore this unit to a wedding recently and received lots of compliments. I am definitely ordering another one.
Hair came fast love this wig it’s my first time purchasing one ever and I’m in love little shedding but it’s expected due to being curly hair very soft and can easily run my fingers through I’m def going to be ordering more!
The wig was great I still have it be don’t let product build up !!
Hair was amazing!!!! Omg, it’s so soft even before the wash and condition. I ordered a 13x6, 22inch frontal and I love it. I will be ordering a 360 frontal wig because I love this one so much.
This hair took 2 weeks to come but when I finally received my hair It was so soft and the curls were amazing even after I bleached it.....it has a little bit of shedding but not too much over all I love it I will definitely be purchasing this wig again
Alex was the best, he communicated even when I had problems and did his best to make sure I was ok with everything I asked. I would recommend this hair and Alex communication skills. This hair was very soft and I love it so far
Products 100 for 100 comforme
very cute, I love it, I will order for more, thanks for the gift
Alex, was AMAZING! Very informative & polite. Hair was just like pictures. It’s soft, a little shedding. Washed it & condition it also put leave in conditioner in it got pics below of how it looks after washing it. Once I install it I will post more & update
To be honest Alex was so helpful and a plus the hair came in just 2days after it was shipped out. It’s beautiful too but I’m not sure bout the length it appears short. I’ll post pics once I get it done.