Frequently Asked Questions

You ship from China. How do I know my items will be free of the coronavirus?

None of the coronaviruses survive on surfaces for very long. The COVID-19 coronavirus, also known as the Wuhan coronavirus, is mainly transmitted from person to person through droplets such as those expelled with a cough or sneeze. The representative of WHO (the World Health Organization) said in a recent interview that people from other countries receiving packages from China are not at risk of catching the coronavirus. See here

The WHO’s Q&A on coronaviruses (Q&A) also states that it is safe to receive packages from China: “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”

How do I search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

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