Packages from our warehouse in China will be shipped by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes. You will receive an email that contains your tracking information once your order ships. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days, plus 2-5 day processing), you can request a refund or a reshipment.
If you received the wrong item, you can request a refund or a reshipment.
If you decide for whatever reason that you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Beauty Den (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://mybeautyden.vip
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
If for any reason you would like to exchange your product—for example, if you need a different size in clothing—you must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered as a gift to my mother. Previously bought myself, very satisfied with this product.
17 Mar 2020 05:25
The mat is excellent, the delivery is fast, I recommend, I order the second time
14 Mar 2020 04:21
I buy the second batch of rugs, for gifts just super!
13 Mar 2020 13:29
Many thanks to the store, great product! There was one problem, I did not correctly indicate the index, but the seller sent then where you need and the goods came!
12 Mar 2020 01:21
The mat is good) the cover is sewn neatly, inside the foam rubber, lie comfortably, the lotus is glued at first glance reliably, quite prickly)
8 Mar 2020 13:24
Great product. Corresponds to the description. Took with Lotus. We use the whole family. I even sleep on the roller. Not very sharp. Comfortable. Delivery was fast. Less than 1 month
5 Mar 2020 04:50
A good set, corresponds to the description, the needles are solid, glued well. Ordered with delivery from Russia, delivery is fast. There would be a handbag in the kit-it would be generally. perfect!
4 Mar 2020 09:42
Excellent mat, ordered first myself, and then also for a gift. Thorns are sharp. I like that the mat on the whole back and under the neck is a roller, a large area, not some one zone. Inside the foam rubber is thin, the cover is Velcro, and on the pillow with a zipper.
4 Mar 2020 00:05
Very satisfied! More for relatives I want to order. Super! Thank you my friend❤
3 Mar 2020 22:16
Good massage kit!
2 Mar 2020 02:18
Super fast shipping! Nice cotton cover. Super!!!
1 Mar 2020 21:54
came well packed. Although, customs took more than a month. Due to Corona-Hysteria
1 Mar 2020 14:21
Love this mat!
1 Mar 2020 08:09
Cool mat, I order the 2nd time for a friend. Worth its money 100%