Packages from our warehouse in China will be shipped by ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes. You will receive an email that contains your tracking information once your order ships. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days, plus 2-5 day processing), you can request a refund or a reshipment.
If you received the wrong item, you can request a refund or a reshipment.
If you decide for whatever reason that you do not want the product you’ve received, you may request a refund, but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Beauty Den (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://mybeautyden.vip
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
If for any reason you would like to exchange your product—for example, if you need a different size in clothing—you must contact us first, and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is two months. The product corresponds to the description
17 Mar 2020 04:58
Product was in good condition.. Colours are nice.. Bit light than I thought
17 Mar 2020 03:27
Soft pencils, well pigmented
16 Mar 2020 18:11
16 Mar 2020 09:55
Enjoyed are great
15 Mar 2020 08:00
The parcel reached Krasnodar territory in a month and a half., given that there were problems with sending the order, the store sent the parcel 10 days after receiving the order. The colors are saturated, the pencil texture is soft. Thank you.
15 Mar 2020 02:13
The colors are very pretty. They are a bit hard but they're easy to work with
14 Mar 2020 07:24
14 Mar 2020 03:11
The goods are good.
13 Mar 2020 15:49
Took 4 months to receive
13 Mar 2020 04:32
13 Mar 2020 04:25
13 Mar 2020 01:34
The goods came quickly. Pencils are all soft and pleasantly applied.
12 Mar 2020 16:57
Super book recommend
12 Mar 2020 09:55
great product it's so smooth I highly recommend this product
12 Mar 2020 07:46
Quickly got it, everything is fine
12 Mar 2020 04:27
11 Mar 2020 07:13
Product arrived within the colors are beautiful # loved